👌🏼 Easy start
You don't have to working with deliveries on a regular bike. You don't have to spend thousands of zlotys on buying or converting an e-bike. With Move you rent an e-bike weekly, only when you need it!
🔋 XL battery
For intensive and long working hours, you must have the best equipment. That's why our e-bikes have an assist range of up to 50+ km. Need more? We will rent you an additional battery for an extended range of up to 100+ km.
💰 Save time and money
No traffic, no need for a parking spot, no fuel costs. Electric bike means faster deliveries and up to 30% more income.
😎 Less stress
Worn chain, tires or something else is broken? Do not worry and visit our hub for service, replacement of spare parts or periodic maintenance. We will give you a replacement e-bike for the duration of the repair.
🆒 E-bikes designed for couriers
Out e-bikes are designed with couriers in mind, for efficient and comfortable riding for many hours. The e-bikes are equipped with suspension, wide saddles, comfortable phone holders and airless tires.
🦸🏻♀️ Always there for you
We speak your language and are always happy to answer your questions via Facebook, Telegram and by E-mail.
1️⃣ Sign up
Fill in the sign up form on our website, link your payment card and book appointment to pick up your e-bike.
2️⃣ Pick up your e-bike
Visit our service hub to pick up your e-bike. We will release an e-bike and train you how to operate it.
3️⃣ Enjoy the ride
Even the best e-bikes need maintenance. We will repair any fault in our hub or provide you with a replacement e-bike so you always have a "spinning wheels", all included in the price.
4️⃣ Cancel your rental
Don't need your e-bike anymore? No problem! You can cancel your rental at any time.
Do I have to be a courier to rent an e-bike?
Not necessarily, but our electric bikes are built with couriers of Wolt, UberEats, Glovo, Jush, Pyszne or other food and grocery delivery platforms, in mind. Additionally, Move e-bikes are intended only for city riding within the city where they are rented.
In which cities are Move e-bikes available?
At the moment, our electric bike are only available in Warsaw, but we have ambitious plans, so expansion across Poland can be expected soon.
What do I need to start?
1. At least 18 years of age
2. Identity document (Dowód osobisty, Karta pobytu or Passport)
3. Payment card MasterCard / Visa
4. And that's it :)
Is a deposit required to start the rental?
When does my rental start?
Your rental starts right after you pick up an e-bike.
Where can I pick up the reserved e-bike?
Only after successful registration, our e-bikes are released at our hub at ul. Wolność 2, in Wola, in Warsaw.
Can I pay for the rental in cash / by a bank transfer?
No, we only accept cashless payments via Mastercard or Visa cards.
Is it safe to add a payment card for automatic rental payments?
The payment system we use is completely safe because we do not store your bank details. We use the same payment platform as Twitter, Shopify or Instacart.
What is the rental price of additional e-bike battery?
The price of an additional e-bike battery rental is 45 zł / week.
I have noticed a vehicle fault, what should I do?
If you notice loose bolts, chain problems or disturbing noises - visit our service hub for a repair. We will try to repair your vehicle immediately or provide you with a replacement e-bike.
What are operating hours of Move?
Come by for a quick repair or for e-bike replacement at any time from Tuesday to Saturday, from 10:00 to 18:00.
How many kilometers can you travel with a fully charged battery on an e-bike?
The distance you can cover on one full battery is approximately 50+ km. This distance also depends on the riding style, rider weight and weather conditions.
How fast does an e-bike go?
When riding with motor assistance, a speed of up to 25 km/h can be achieved. After this speed is exceeded, it works like a regular bike.
But remember about the speed limits in road traffic! :)
How long does it take to charge the battery on the e-bike?
In just three hours, the battery will be charged to approx. 80%. It only takes five hours to fully charge the battery.
How can I update my payment details?
You can add or update your payment details by logging into the Customer portal.
What is the notice period to cancel the rental?
We offer the most flexible rental of e-bikes in Warsaw. You can cancel your rental whenever you want. Upon cancellation, you'll pay until the end of the current billing period.
I have canceled my rental through the Customer Portal, what next?
After giving the notice of termination, please deliver your e-bike to our service hub before the end of the current billing period.
What are the costs of charging the battery on an e-bike?
One full battery charge costs about PLN 0.60.
Can I repair the e-bike myself?
Under no circumstances should you repair your e-bike yourself. Any defects and damages to the e-bike are repaired at an authorised service hub or other location designated by us.
Can I use the e-bike in the rain?
Yes, there is no problem for using an electric bike in rain or snow. The bike is completely safe in all weather conditions.
Can I buy a bike from you?
It is difficult for us to part with our bikes, which is why we do not sell, but rent them. With Move, you don't have to spend thousands of zlotys to buy and later to fix your e-bike, to always have a reliable transport for work.
What happens if an e-bike is stolen?
We encourage our clients to take care of the rented e-bike as if they were their own and follow all the necessary security measures. However, if your e-bike is stolen, don't panic! Report the theft to us as soon as possible via E-mail, Facebook or Telegram. We will make every effort to find the stolen e-bike using GPS and the police. If it is not possible, we will charge you 50% of the cost of the e-bike (PLN 5,000) and we will cover the remaining 50% of the cost.
I have other questions that are not in the FAQ?
You can chat with us via Facebook or Telegram, or write us an e-mail at email@example.com from Tuesday to Saturday from 10:00 to 18:00.